🌙 LULLE · 哄睡

支持

Support

遇到问题?先看看下面的常见问题,没找到答案就给我们写信。

Having trouble? Check the FAQ below — and if you can't find an answer, just write to us.

常见问题

FAQ

如何管理或取消订阅?

How do I manage or cancel my subscription?

订阅由 Apple 统一管理:设备的「设置 → 你的姓名 → 订阅」中选择哄睡即可查看、更改或取消。取消后,在当前订阅周期结束前仍可使用全部内容。

Subscriptions are managed by Apple: go to Settings → your name → Subscriptions, select Lulle to view, change, or cancel. After cancelling, you keep full access until the end of the current period.

更换了设备,订阅还在吗?

I got a new device — is my subscription still valid?

在。只要新设备登录了购买订阅时的同一 Apple 账户,打开 App 后在付费墙点「恢复购买」即可重新解锁。

Yes. Just sign in with the same Apple account on the new device, open the app, and tap "Restore Purchase" on the paywall to unlock again.

切换语言后,收藏还在吗?

If I switch languages, do my favorites stay?

在。「我的 → 语言」可随时切换中英文,界面与内容库都会即时跟随;收藏与播放进度保存在本机,不受语言切换影响。

Yes. Switch between Chinese and English anytime under Profile → Language; favorites and playback progress are stored locally and unaffected.

锁屏或切到后台后,声音会停吗?

Will sound stop when I lock the screen or switch apps?

不会。哄睡支持后台播放,锁屏后可继续收听,锁屏界面与控制中心也能直接暂停或调整。

No. Lulle supports background playback — keep listening with the screen locked, and control it right from the Lock Screen or Control Center.

为什么完全没有声音?

Why is there no sound at all?

请检查设备音量,以及是否把声音输出到了耳机或音箱但设备未连接。如果问题仍在,欢迎写信告诉我们机型与系统版本。

Check your device volume and whether audio is routed to a disconnected headphone or speaker. If it persists, write to us with your device model and iOS version.

联系我们

Contact Us

邮件:lulle.app@outlook.com

Email: lulle.app@outlook.com

来信时附上机型与系统版本,能帮助我们更快定位问题。

Including your device model and iOS version helps us resolve issues faster.